Associate Application Analyst

Location: Basingstoke, United Kingdom; at least 3 days in the office. Essential staff on site supporting scheduled 24x7x365 operations, including rotating day or night shifts.

Company

hirify.global operates global payments technology connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Monitor hirify.global's TPF-based VIP/hirify.globalNet and open-system OVN authorization platforms across a multi-datacenter, multi-processing environment.
• Provide first-level response, precise console inputs, alert monitoring, and timely escalation for incidents affecting authorization systems.
• Track, update, and resolve incidents, changes, and problem tickets through the service management system.
• Collaborate with L2/L3 support and development groups to isolate and resolve incidents and problems.
• Maintain accurate support procedures and communications while providing activity oversight for System Specialists when required.
• Support essential 24x7x365 operations, including scheduled weekends, holidays, rotating shifts, and disaster-response obligations.

Requirements

• At least 3 years of relevant experience or a Bachelor's degree.
• Hands-on experience supporting critical applications based on IBM TPF or equivalent real-time operating systems, or distributed Linux systems using Kubernetes and Kafka.
• Experience with one or more relevant infrastructure, monitoring, database, or service-management tools, including Linux, Unix, MVS, VM, HMC, ServiceNow, Kubernetes, Kafka, DB2, ClickHouse, Splunk, or Cassandra.
• Strong troubleshooting, critical-thinking, incident-management, communication, documentation, and organizational skills.
• Ability to collaborate with support and development teams, prioritize changing workloads, and learn proprietary monitoring tools.
• ITIL Foundation certification or the ability to obtain it within 6 months.

Culture & Benefits

• Work in a multi-datacenter operations environment supporting critical payment authorization systems.
• Two-week rotating schedule of 12-hour shifts, totaling 14 working days per 28 days.
• Overtime may be requested for staff shortages and training.
• Participation in ongoing technical training and team meetings both in person and through MS Teams.