Customer Journey Expert (Fintech)

TL;DR

Customer Journey Expert (Fintech): Designing and optimizing customer journeys for the affluent segment to enhance value propositions and support banking operations with an accent on project management and commercial excellence. Focus on mapping touchpoints, managing end-to-end strategic projects, and driving change management initiatives.

Location: Hybrid (Brussels, Belgium)

Company

hirify.global is a global financial services organization focusing on innovative banking and investment solutions.

What you will do

• Lead multiple end-to-end projects from scoping to delivery.
• Design and optimize customer journeys to increase satisfaction, loyalty, and sales conversion.
• Create detailed project plans with clear timelines and resource requirements.
• Collaborate with cross-functional teams to align customer journeys with business goals.
• Analyze customer feedback and data to identify growth opportunities.
• Communicate insights and project results to senior leadership and stakeholders.

Requirements

• Master's degree in Business, Finance, Marketing, or Management.
• Proven experience as a Project Manager or Customer Journey Expert in commercial projects.
• Strong understanding of customer experience principles and banking regulations.
• Excellent stakeholder management and communication skills.
• Proficiency in creating high-impact PowerPoint presentations.
• Must be based in or able to work in Brussels, Belgium

Nice to have

• Knowledge of ING's internal organization, banking products, and processes.

Culture & Benefits

• Hybrid work arrangement (50% work from home).
• Informal and dynamic team environment with innovative colleagues.
• Access to courses and trainings within the analytical domain.
• Environment that stimulates continuous learning and personal growth.