Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing high-value customers and revenue management accounts to drive adoption and retention with an accent on data-driven pricing strategies. Focus on building consultative relationships, analyzing booking trends, and securing annual subscription renewals to maintain market leadership.

Location: Remote (Must be based in Portugal)

Company

hirify.global provides a best-in-class Revenue Management System using AI to help short-term rental property managers and owners unlock more revenue.

What you will do

• Drive customer adoption, retention, and satisfaction for an assigned book of high-value accounts.
• Perform deep-dive analyses on booking trends and pricing performance to provide strategic recommendations.
• Train clients on revenue management basics and the effective use of the hirify.global tool to increase earnings.
• Manage annual subscription renewals and identify opportunities for account expansion.
• Act as the voice of the customer by communicating trending feedback and ideas to the Product organization.
• Collaborate with Revenue Management, Sales, and Customer Experience teams while mentoring junior members.

Requirements

• 3+ years of experience in customer success or revenue management.
• Fluency in English and French is required.
• Proven experience managing renewal conversations independently.
• High analytical proficiency with the ability to derive insights from complex data sets in Excel.
• Must be based in Portugal.

Nice to have

• Experience in SaaS, tech, or the short-term rental industry.
• Fluency in additional European languages.

Culture & Benefits

• Stock options.
• Unlimited PTO.
• Private health insurance.
• Inclusive culture emphasizing diversity, equity, and curiosity.

Hiring process

• Introductory video call with the Recruiting team.
• Interview with the Manager of Customer Success, EMEA.
• Completion of a role-relevant assignment and presentation to stakeholders.
• Interview with the Director of Customer Experience.
• Final conversation with the CEO.