Product Specialist (AI)

TL;DR

Product Specialist (AI): Managing the end-to-end operation of a multi-agent AI platform to bridge the gap between customer experience and product development with an accent on system behavior analysis and prompt engineering. Focus on diagnosing agent interactions, synthesizing customer feedback into actionable insights, and shaping the product roadmap.

Location: Remote (Must be based in Brazil)

Company

A partner company developing a cutting-edge multi-agent AI platform.

What you will do

• Act as the internal expert for a defined product surface, monitoring how it behaves across customer use cases and agent interactions.
• Diagnose product and AI agent behavior issues, identifying if problems stem from configuration, usage, or system limitations.
• Analyze customer interactions and support signals to translate recurring patterns into actionable product insights.
• Collaborate closely with Product Management to help shape roadmap priorities based on real-world usage data.
• Create and maintain enablement materials, including documentation, guides, and customer-facing knowledge resources.
• Support webinars, demos, and sales enablement activities to increase product adoption.

Requirements

• Must be based in Brazil.
• Experience in customer-facing, product, support, or operations roles within SaaS or AI-driven products.
• Strong product mindset with the ability to proactively identify problems and influence product direction.
• Ability to understand complex AI agent systems and workflows under the hood.
• Strong communication skills to translate technical concepts for non-technical audiences and vice versa.
• Proficiency in utilizing AI tools to enhance daily productivity and data analysis.

Nice to have

• Experience in e-commerce, DTC brands, customer experience operations, or community management at scale.
• Familiarity with APIs, prompt engineering, or Shopify ecosystems.
• Knowledge of user research methodologies.

Culture & Benefits

• Competitive compensation including equity or stock grant participation.
• Learning and development budget to support continuous upskilling.
• Access to premium AI tools and platforms.
• Fully remote, distributed-first environment with global collaboration.
• High ownership culture with autonomy to drive meaningful product impact.
• Direct exposure to product leadership and strategic roadmap decisions.