Product Specialist (AI)

TL;DR

Product Specialist (AI): Managing specific product surfaces and acting as a bridge between customers and product management with an accent on agent behavior, prompt engineering, and feedback loops. Focus on diagnosing complex agent behaviors, creating enablement documentation, and translating customer patterns into roadmap signals.

Location: Remote. Must be based in EMEA or North America for strong timezone crossover with the team.

Company

hirify.global is the Agent of Record for consumer brands, collapsing the disconnected tool stack into a single AI agent.

What you will do

• Own a defined product surface and become the resident expert on its functionality.
• Analyze and diagnose agent behavior, configurations, and customer setups.
• Convert customer feedback patterns into prioritized signals for the product roadmap.
• Develop enablement materials including documentation, guides, and live-chat resources.
• Conduct webinars, demos, and market research to support sales and product growth.
• Manage the support queue to gain direct insight into real-world product behavior.

Requirements

• Based in EMEA or North America for timezone alignment with the team.
• Proven ability to use customer feedback to influence product direction and roadmaps.
• Strong communication skills to bridge the gap between technical and non-technical stakeholders.
• AI-native approach, using AI tools to scale work and research.
• Product-minded mindset with a desire to grow into product management or deployment.

Nice to have

• Experience with e-commerce, DTC brands, or CX at scale.
• Background in social media or community management.
• Hands-on experience with APIs, Shopify themes, prompt engineering, or user research.

Culture & Benefits

• High degree of autonomy and real ownership over problems.
• Competitive salary with equity or stock grants.
• Dedicated learning budget for professional growth.
• Full access to premium AI accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable).
• Async-first, low-bureaucracy environment in a globally distributed team.