Customer Support Engineer (Semiconductor)

TL;DR

Customer Support Engineer (Semiconductors): Analyzing and solving complex technical problems for hirify.global systems with an accent on pneumatics, hydraulics, and electronics. Focus on resolving escalated technical issues, mentoring junior engineers, and optimizing system uptime and productivity.

Location: Linkou, Taiwan (Onsite)

Company

hirify.global is a leading global provider of advanced lithography systems for the semiconductor industry.

What you will do

• Analyze and resolve complex technical problems escalated from first-line support or customers, including in-fab support.
• Lead non-routine service actions, provide countermeasures, and define fundamental improvements to increase system efficiency.
• Develop, plan, and execute technical procedures for machine repairs and optimizations.
• Mentor and coach junior engineers (JG5/JG6/JG7) and co-develop internal training syllabi.
• Collaborate with GSC and D&E teams to propose containments and document solutions for problem resolution.
• Optimize regional process execution to improve SLA markers such as availability, uptime, MTBI, and yield.

Requirements

• MS degree in Electrical Technology, Mechatronics, Mechanical Engineering, or a relevant technical field.
• Experience in the semiconductor industry is required.
• Specialized knowledge in pneumatics, hydraulics, electronics, and semiconductor processes.
• Proven track record in strong stakeholder management within multidisciplinary environments.
• Expertise in data analysis tools and primary technical competencies.
• Must be legally authorized to access controlled technology as defined by the United States Export Administration Regulations (EAR).

Culture & Benefits

• Inclusive and diverse work environment with a commitment to equal opportunity.
• Professional growth opportunities through a strong culture of mentoring and knowledge transfer.
• Collaborative multidisciplinary environment focusing on cutting-edge semiconductor technology.