Customer Support Engineer

Location: Linkou, Taiwan

Company

hirify.global develops and supports semiconductor manufacturing systems used at customer sites.

What you will do

• Analyze and resolve complex technical problems escalated from first-line support or customers, including in-fab issues.
• Lead diagnostics, troubleshooting, repairs, and non-routine service actions across multiple competencies.
• Develop and execute procedures for machine interventions, coordinating time windows, parts, tools, equipment, and technical information.
• Advise customers and first-line engineers on corrective actions, maintenance, countermeasures, and process improvements.
• Optimize regional processes and establish effective knowledge-transfer practices across geographical teams.
• Train, mentor, and coach engineers while supporting new product launches and developing training materials.

Requirements

• Master’s degree in a relevant technical field, such as electrical technology, mechatronics, or mechanical engineering, or comparable technical expertise.
• Required experience in the semiconductor industry.
• Specialized knowledge of pneumatics, hydraulics, or electronics; semiconductor processes and relevant software.
• Advanced knowledge of primary and cross-competencies, module functionality, and diagnostic methods.
• Proven stakeholder-management and influencing skills in a multidisciplinary environment.
• Legal authorization to access technology controlled under the United States Export Administration Regulations is required before starting work.

Culture & Benefits

• Work includes collaboration with customer support, global support, and development and engineering teams.
• Opportunity to contribute to new product launches and regional process optimization.
• Strong emphasis on knowledge exchange, training, mentoring, and capability development.
• hirify.global promotes an inclusive and diverse workforce and is an equal opportunity employer.