Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers in the Benelux and Italy markets to ensure satisfaction and drive growth with an accent on up-selling and cross-selling. Focus on building deep client relationships, leveraging data analytics for business reviews, and optimizing the usage of the hirify.global platform.

Location: Hybrid in Barcelona, Spain (must be based within commuting distance of the hub).

Company

An intelligent platform for travel and spend management designed to automate travel bookings, expenses, and invoice processing.

What you will do

• Own a portfolio of SMB customers and develop high levels of engagement with key decision makers.
• Identify growth opportunities and develop the portfolio by adding new business.
• Provide clients with regular business reviews, reports, and presentations using data analytics.
• Meet and exceed quarterly targets for up-selling and cross-selling of hirify.global products.
• Develop long-term strategies to solve account-specific problems.
• Coordinate between internal hirify.global teams and customers to ensure smooth product integrations.

Requirements

• Dutch: Native speaker
• English: C1 level
• Previous work experience within the Benelux market
• Proven experience in account management or customer success.
• Ability to analyze and translate data for customers.
• Strong presentation and communication skills.

Nice to have

• Background within a SaaS or travel-tech business.

Culture & Benefits

• Competitive compensation and equity ownership.
• Private healthcare or gym allowance.
• 17 weeks of paid parental leave.
• Up to 20 "Work from Anywhere" days per year.
• Relocation support to company hubs.
• Generous vacation allocation and a four-week paid sabbatical after 5 years.

Hiring process

• Talent Acquisition Interview (30 mins, Virtual).
• Assessment Interview (60 mins, In-person).
• Values Interview (30 mins, Virtual).