Payment Operations Manager (Fintech)

TL;DR

Payment Operations Manager (Fintech): Managing the daily operational health of payment functions for EverHealth with an accent on escalation management and rate review processes. Focus on resolving complex payment support tickets, ensuring operational continuity, and streamlining onboarding workflows.

Location: Must be based in the United States

Salary: $70,000 – $85,000 USD per year

Company

hirify.global is a leading service commerce platform providing tailored SaaS solutions for the service economy.

What you will do

• Manage PayOps escalations as the primary point of contact for Customer Success and Support teams.
• Lead end-to-end merchant rate review processes, including data analysis and stakeholder communication.
• Resolve complex payment-related support tickets requiring deep processor or product expertise.
• Maintain operational continuity through process monitoring, data hygiene, and exception handling.
• Create and update operational documentation for escalations and rate review decisions.
• Identify and report recurring operational patterns to leadership for process improvement.

Requirements

• Bachelor's degree in Business, Operations, Finance, or related field.
• 2–4 years of experience in payments operations, fintech, or SaaS customer operations.
• Hands-on experience with payment systems, processors, and onboarding workflows.
• Proficiency with Salesforce or similar CRM for case management.
• Must be based in the United States.
• Must be eligible to work in the US without sponsorship.

Nice to have

• Familiarity with PaySimple or similar payment platforms.

Culture & Benefits

• Flexibility to work remote, hybrid, or in-office within the US.
• Robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program (ESPP).
• Investment in professional development.