Tier 1 Client Technical Representative (Healthcare)

TL;DR

Tier 1 Client Technical Representative (Healthcare IT): Managing complex technical issues for the Patient Access Curator suite with an accent on EDI transactions and ANSI X12 message structures. Focus on resolving escalated support cases, troubleshooting payer configurations, and ensuring system reliability in a 24/7 environment.

Location: Remote (USA). Flexibility for evening, overnight, and weekend availability is essential.

Salary: $50,992 - $88,386

Company

hirify.global is a global data and technology company providing analytics and software solutions across financial services, healthcare, and automotive markets.

What you will do

• Resolve complex technical issues escalated from internal teams regarding the Patient Access Curator platform.
• Troubleshoot intricate payer issues in collaboration with trading partners and internal technical teams.
• Manage a high volume of support cases, inquiries, and requests via Salesforce, email, and telephone.
• Oversee and manage small to medium-sized technical projects.
• Configure and troubleshoot client and user payer settings to ensure seamless operations.

Requirements

• 2+ years of experience in the healthcare IT industry.
• Expertise in healthcare EDI transactions and ANSI X12 message structures (270/271).
• Flexibility to support a 24/7/365 operation, including potential overnight and weekend shifts.
• Strong analytical skills with a proven track record of providing detailed technical resolutions to users.
• Ability to prioritize urgent tasks and build trust with partners across all organizational levels.
• Bachelor's degree in business, healthcare management, or a related field is beneficial.

Culture & Benefits

• Comprehensive compensation package including a bonus plan.
• Core health benefits: medical, dental, and vision insurance.
• Matching 401K retirement plan.
• Flexible work environment with the ability to work remotely.
• Generous time off, including sick leave, vacation, and 12 paid holidays, plus volunteer time off.