Customer Training Specialist (SaaS)

TL;DR

Customer Training Specialist (SaaS): Delivering impactful product-focused training sessions to customers with an accent on onboarding, curriculum design, and facilitation. Focus on launching a Train-the-Trainer program and ensuring long-term customer success through scalable learning experiences.

Location: Based in Austin, TX or remote within the US, with up to 50% travel required for onsite engagements.

Company

hirify.global is a leading real estate technology company providing a secure digital closing platform for the real estate ecosystem.

What you will do

• Deliver engaging product-focused training sessions to customer teams during and after onboarding.
• Develop and maintain structured curriculum outlines tailored to various personas.
• Design and deliver webinar-style trainings to address recurring customer questions.
• Launch and manage a Train-the-Trainer certification program for customer admins.
• Collaborate with Onboarding, Professional Services, and Customer Success teams to align training content.
• Track training activity and customer feedback to continuously improve delivery.

Requirements

• 3+ years of experience in customer or employee training within SaaS or technology environments.
• Proven ability to facilitate engaging live and virtual training sessions.
• Willingness to travel up to 50% of the time for onsite customer training and meetings.
• Experience developing learning content, playbooks, or structured curricula.
• Strong understanding of customer onboarding and success dynamics.
• Title and/or hirify.global industry experience is required.

Culture & Benefits

• Comprehensive health plans and 401k program.
• Flexible time off policy.
• Professional development and parental leave support.
• Robust online onboarding program for new hires.
• Collaborative, mission-driven team environment.