Claims Quality Assurance Analyst

Location: London, hybrid

Company

hirify.global is an international specialist insurer focused on unique and complex insurance products rather than mass-market coverage.

What you will do

• Conduct internal and third-party administrator claims quality assurance audits against hirify.global best-practice standards and regulatory requirements.
• Re-review assessor evaluations to support consistent calibration in scoring and assessment.
• Prepare qualitative management information and analytical reports on claims findings, emerging trends, and areas requiring attention.
• Present actionable recommendations and communicate key findings to business and management stakeholders.
• Deliver training and support the development and implementation of remediation plans.
• Maintain knowledge of London Market products, claims processes, systems, and the relevant legal and regulatory environment.

Requirements

• Claims quality assurance review-handling experience is required.
• Knowledge of or experience working in the Lloyd’s London Market.
• Experience working across multiple internal and external teams, including third-party suppliers.
• Strong relationship-building, influencing, negotiating, oral, and written communication skills.
• Ability to analyse complex issues while remaining pragmatic, commercial, and solution-oriented.
• Confidence making decisions independently, working on initiative, and contributing effectively within a team.

Culture & Benefits

• Hybrid working designed to support work-life balance, combining office collaboration with independence and flexibility.
• Inclusive culture committed to diversity and equal opportunity.
• Environment that encourages challenging convention, creative thinking, continuous improvement, and practical solutions.
• Opportunity to collaborate with business leaders and gain exposure to a range of insurance products through the Claims Quality Assurance Centre of Excellence.