Customer Insights Analyst (AI)

TL;DR

Customer Insights Analyst (AI): Building and maintaining customer health scoring, churn analysis, and renewals support systems with an accent on data modeling and AI-driven insights. Focus on creating interactive visualizations and self-service reporting portals to drive decision-making across customer success and leadership teams.

Location: Must be based in the United States (excluding Hawaii). Role is remote or hybrid.

Salary: $125,000–$145,000 USD (base + bonus).

Company

hirify.global is a global provider of software and cloud solutions, helping organizations optimize investments and modernize applications through data and AI.

What you will do

• Build and maintain customer health scoring models integrating usage, engagement, and commercial signals.
• Identify churn and at-risk accounts by surfacing leading indicators for proactive intervention.
• Develop and own a self-service customer insights portal for leadership and account teams.
• Create interactive data visualizations and narratives to communicate customer value and impact.
• Partner with sales, customer success, and operations to define and align on key business metrics.
• Champion responsible AI practices and data governance across all analytical workflows.

Requirements

• Must be based in the United States (excluding Hawaii).
• Substantial hands-on experience in customer analytics, business intelligence, or value realization.
• Proven track record in building customer health, churn, and risk scoring models.
• Strong proficiency in SQL and BI platforms like Power BI or Tableau.
• Demonstrated experience applying AI to automate workflows or enable data-driven decisions.
• Strong business acumen with the ability to connect data to ROI and quantified outcomes.

Nice to have

• Working knowledge of the Microsoft data ecosystem (Fabric, Power Platform, Copilot).
• Experience with customer experience metrics like NPS and adoption data.
• Background in ETL and data pipeline development.
• Exposure to predictive or propensity modeling for renewal likelihood.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with employer contributions.
• 401k program with employer matching up to 5%.
• Generous paid time off including holidays, birthday, and volunteer days.
• Employee stock purchase plan and learning/tuition reimbursement opportunities.
• Remote-friendly environment with an emphasis on autonomy and inclusive culture.