Senior Analyst, Customer Intelligence (AI)

Location: United States; remote role.

Base pay: $111,300–$178,100 in Colorado, $111,300–$196,700 in Washington, $111,300–$215,400 in California, and $122,900–$215,400 in New York City. Eligible for an annual performance bonus.

Company

hirify.global provides a cloud compliance platform that connects tax and technology, processing customer API calls and tax returns at enterprise scale.

What you will do

• Own the analytical foundation of CX360 and ensure trusted customer intelligence for Product, Customer Experience, Operations, and executive leadership.
• Define and govern scoring frameworks, lifecycle metrics, friction models, driver methodologies, and prioritization thresholds.
• Build customer intelligence analytics through segmentation, cohort analysis, driver attribution, and revenue and cost modeling.
• Partner with Data Science, Architecture, Engineering, Product, and Finance to validate data and deploy models into production.
• Apply NLP, LLM integrations, and predictive models to automate feedback classification and improve signal detection.
• Translate analytics into prioritized recommendations supporting retention, roadmap investment, and operational optimization.

Requirements

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Engineering, or a related field.
• 6+ years of experience in advanced analytics, customer intelligence, enterprise BI, or CX measurement in SaaS or complex customer environments.
• Experience designing governed scoring frameworks, driver analysis models, and prioritization methodologies tied to revenue and retention outcomes.
• Proven experience building and deploying predictive models for churn, renewal risk, or expansion propensity.
• Experience operationalizing AI- and LLM-driven analytics, applying NLP and machine learning to unstructured customer feedback and behavioral data.
• Strong executive-facing visualization, statistical analysis, and cross-functional influencing skills as a senior individual contributor.

Culture & Benefits

• AI is embedded in workflows, decision-making, and products, with an expectation of measurable business impact.
• Paid time off and paid parental leave.
• Benefits may include medical, life, and disability insurance, depending on location.
• Performance-based bonuses may be available to eligible employees.
• Employee resource groups and a stated commitment to diversity, equity, and inclusion.