Device Safety & Risk Operations Specialist (AI)

TL;DR

Device Safety & Risk Operations Specialist (Trust & Safety): Building the safety operating model for new consumer hardware with an accent on risk management, incident response, and operational workflows. Focus on translating product risks into practical controls, designing regulated case handling, and optimizing triage through AI and automation.

Location: San Francisco, CA; hybrid, 3 days/week in-office

Salary: $252K – $335K + Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Build end-to-end safety and risk operating models for new consumer hardware from early requirements through launch.
• Define incident taxonomies, severity levels, decision rights, and escalation criteria.
• Develop operational playbooks for product-safety incidents, critical escalations, and high-risk events.
• Design workflows for regulated and privacy-sensitive cases, ensuring restricted handling and auditability.
• Translate safety and operational needs into technical requirements for tooling, monitoring, and automation.
• Establish clear ownership boundaries across Product, Engineering, Legal, and Privacy teams.

Requirements

• 8+ years of experience in device safety, consumer hardware operations, or technical program management.
• Proven track record of building complex safety or risk programs from ambiguity to scaled operation.
• Technical fluency in reasoning through data flows, telemetry, access controls, and case systems.
• Experience handling high-severity incidents, regulated workflows, and time-critical escalations.
• Ability to communicate effectively with operational, technical, legal, and executive audiences.
• Must be based in San Francisco, CA (Hybrid)

Nice to have

• Experience supporting connected devices or products used in shared environments.
• Knowledge of product-safety investigations, recalls, field failures, or hazardous-product handling.
• Experience designing workflows involving privacy-sensitive sensor, diagnostic, or media data.
• Familiarity with warranty, repair, reverse logistics, fraud, or ownership disputes.
• Experience building vendor training, quality-assurance, or specialist-review programs.

Culture & Benefits

• Mission-driven environment focused on the safe deployment of artificial intelligence.
• Competitive compensation package including equity.
• Hybrid work model allowing for a blend of remote and in-office collaboration.
• Inclusive culture that values diverse perspectives and experiences.