Customer Service Technician (Telecom)

TL;DR

Customer Service Technician (Telecom): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks with an accent on physical infrastructure and outside plant facilities. Focus on deploying fiber optic technologies, performing cable splicing, and ensuring high-quality customer connectivity in rural markets.

Location: Lima, OH, USA (Field-based)

Company

An ISP focused on accelerating the upgrade of copper to fiber optic technologies to provide reliable internet to underserved rural markets in the Midwest and South.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Execute physical field tasks such as climbing poles, digging for cable burial, and working in utility access holes.
• Ensure strict adherence to all safety rules and regulations during field operations.
• Direct customer-facing work and support sales and marketing activities through referrals.

Requirements

• High School diploma (or equivalent) or higher.
• Valid driver’s license and satisfactory driving record.
• Ability to handle heavy equipment (up to 150 lbs) and work with 28-foot extension ladders.
• Ability to work in confined spaces (attics, crawl spaces) and in all weather conditions.
• Basic computer proficiency, including MS Office applications.
• Ability to distinguish colors on facilities.

Nice to have

• Prior experience as a customer-facing telecom operations technician.
• Basic electricity training or certification.
• ADSL installation and repair experience.
• A+ or Network+ certifications.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program (EAP).
• Paid time off programs focused on physical, emotional, and financial wellness.
• Commitment to inclusion, diversity, and accessible internet for all communities.