Customer Service Engineer

TL;DR

Customer Service Engineer: Providing on-site technical support and break-fix services for business equipment with an accent on territory management and networking installations. Focus on maintaining high customer satisfaction, managing inventory, and ensuring timely resolution of service tickets.

Location: Huntington, WV (Onsite)

Company

hirify.global is a provider of business technology and office equipment solutions.

What you will do

• Schedule and perform daily service calls and networking installations to meet contractual commitments.
• Diagnose and repair business equipment while maintaining accurate inventory and tool kits.
• Provide sales support by identifying service leads and reporting account issues.
• Complete all required documentation, including customer care tickets and mileage reports, in a timely manner.
• Maintain effective relationships with customers, vendors, and internal teams.
• Proactively manage self-training to stay updated on all company-offered products.

Requirements

• High school diploma or equivalent, with a technical school degree or relevant experience preferred.
• 1-3 years of experience in technical repair of business equipment.
• Valid driver’s license and ability to operate a motor vehicle.
• Physical ability to lift up to 50lbs and work in various positions for long periods.
• Strong problem-solving, communication, and organizational skills.
• Ability to work full-time with frequent interruptions and immediate demands.

Nice to have

• Experience working with Konica Minolta equipment.

Culture & Benefits

• Competitive base salary determined by experience level.
• Performance-based bonus plan.
• Opportunity for professional growth through vendor-provided training and classroom instruction.