Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Leading post-sale strategy for a portfolio of high-value enterprise accounts with an accent on value-driven engagement and behavioral adoption. Focus on mapping organizational use cases, multi-threading into complex business units, and connecting platform metrics to measurable business outcomes.

Location: Must be based in the United States (Remote).

Salary: $154,500 - $193,125 + benefits.

Company

hirify.global is an innovative, strategic team focused on creative problem solving and enterprise customer success.

What you will do

• Own the full customer lifecycle for approximately 15 strategic enterprise accounts from kickoff to renewal.
• Maintain a disciplined cadence of strategic interactions, including 90-day reviews and impact assessments.
• Conduct use-case discovery to identify new business unit sponsors and drive organic growth.
• Analyze usage data and behavioral trends to predictively identify risk and expansion opportunities.
• Partner with cross-functional teams to deploy journey-mapped enablement modules.
• Manage internal and external stakeholders to build strategic partnerships rather than administrative task lists.

Requirements

• 5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios.
• Exceptional consultative discovery and multi-threading skills with business unit leaders.
• Disciplined, process-oriented approach to execution and account management.
• Strong commercial acumen and a data-driven mindset for analyzing utilization trends.
• Familiarity with enterprise CS tools such as Gainsight and Tableau.
• Ability to travel up to 15% for in-person discovery sessions and executive alignment.

Culture & Benefits

• Comprehensive benefits package provided.
• Focus on strategic, high-impact work rather than reactive administrative tasks.
• Support for reasonable accommodations for individuals with disabilities.