Implementation Advisor (SaaS)

TL;DR

Implementation Advisor (SaaS): Managing the onboarding and technical implementation of an AI-powered business operating system for SMBs and agencies with an accent on business process optimization and software adoption. Focus on translating customer pain points into implementation plans, managing project timelines, and driving long-term customer success.

Location: Remote (Must be based in the United States)

Salary: $43,000 - $52,000 Annually

Company

hirify.global is an AI-powered business operating system that provides infrastructure for agencies and SMBs to build, automate, and scale.

What you will do

• Translate customer requirements and pain points into detailed implementation and migration plans.
• Develop and execute project plans, task schedules, and resource activities to ensure on-time delivery.
• Design and manage software integration and migration deployments for new accounts.
• Collaborate with internal functional teams to communicate customer needs and streamline procedures.
• Lead consulting engagements to drive customer adoption and exceed usage metrics.
• Create high-quality SOPs, transition plans, and customer journey playbooks.

Requirements

• Associate degree or equivalent work experience.
• Minimum 2 years of experience in Customer Success, software implementation, or technical support.
• Bilingual proficiency in Spanish is required.
• 2-3 years of experience with HighLevel or similar vertical SaaS solutions.
• Strong technical acumen for platform integrations and software best practices.
• Must be based in the United States.

Nice to have

• 2+ years of marketing experience.
• Experience with internal systems like Freshdesk.

Culture & Benefits

• Remote-first organization built for speed, ownership, and initiative.
• Global team environment spanning over 10 countries.
• Culture that celebrates innovation and puts people first.
• Focus on driving real customer outcomes and community-driven growth.