Validation Clinical Support Specialist (AI)

TL;DR

Validation Clinical Support Specialist (AI): Managing the customer validation lifecycle from kickoff to conversion for AI-driven dental healthcare technology with an accent on time-to-value and measurable success criteria. Focus on driving product adoption, managing pilot risks, and converting validations into paid contracts.

Location: Hybrid (NYC/Boston) or Remote (US)

Salary: $80K – $110K + Equity

Company

hirify.global helps dental clinicians deliver better care to millions of patients through AI technology.

What you will do

• Own the validation lifecycle, including running kickoffs and defining mutual success criteria and action plans.
• Drive rapid time-to-value by onboarding, activating, and guiding users toward their stated goals.
• Proactively monitor adoption and engagement signals to identify and recover at-risk pilots.
• Partner with Account Executives to build business cases and convert validations into paid contracts.
• Synthesize customer feedback into prioritized themes for the Product and GTM teams.
• Document successful strategies to build a scalable playbook for validation conversions.

Requirements

• 2–4 years of experience in customer success, account management, or sales engineering at a B2B SaaS company.
• Proven track record of driving measurable customer outcomes against strict deadlines.
• Strong project management instincts to handle multiple concurrent validations.
• Excellent communication skills, with comfort presenting to senior executive stakeholders.
• Commercial fluency and confidence in managing the conversion process.
• Data literacy for prioritizing work based on product usage and engagement metrics.

Nice to have

• Experience specifically with trials, validations (pilots), or Proof of Concepts (POCs).
• Familiarity with CS/CRM tooling such as Asana, Salesforce, HubSpot, or Gainsight.
• Domain knowledge in Dental or DSO operations.
• Experience working in early-stage or high-growth startups.

Culture & Benefits

• Collaborative, high-bar environment focused on clinician and patient outcomes.
• Competitive compensation and meaningful equity.
• Unlimited PTO.
• 100% company-paid dental and vision coverage.
• Generous medical contributions.
• Opportunity to work on AI technology used in real-world clinical practice daily.