Senior Director, Analyst Relations (B2B SaaS)

TL;DR

Senior Director, Analyst Relations (B2B SaaS): Leading global analyst relations strategy across CPaaS, CDP, and Conversational AI portfolios with an accent on market positioning and executive storytelling. Focus on maintaining leadership in established markets, influencing emerging category narratives, and managing relationships with tier-one firms like Gartner and Forrester.

Location: Remote (US). Not eligible to be hired in CA, CT, NJ, NY, PA, or WA

Compensation: $207,200 – $304,600 (depending on location)

Company

Twilio is a cloud communications platform that empowers businesses to build personalized customer experiences using AI and innovative communication tools.

What you will do

• Set and execute the global analyst relations strategy across core and emerging enterprise tech portfolios.
• Build and nurture deep, trust-based relationships with tier-one firms including Gartner, Forrester, and IDC.
• Drive the end-to-end strategy and content submission for major market reports like Magic Quadrants and Waves.
• Act as a trusted advisor to senior executives, providing coaching and feedback for high-stakes analyst engagements.
• Scale and optimize the AR function, managing budgets and implementing processes to elevate team execution.

Requirements

• 15+ years of experience in B2B SaaS, developer platforms, or data infrastructure.
• Proven track record of securing leadership positioning in major industry analyst reports.
• Demonstrated executive presence and ability to influence audiences at the C-suite and VP level.
• Exceptional written, verbal, and persuasive communication skills.
• Strong people leadership skills with experience mentoring and managing a world-class team.
• Must be based in the US (excluding restricted states).

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Competitive pay, equity plan eligibility, and corporate bonus plan.
• Comprehensive healthcare insurance and a retirement savings program (401k).
• Generous time off, including paid parental and wellness leave.
• Support for volunteering and community donation efforts.