Customer Success Director (B2B Tech)

TL;DR

Customer Success Director (B2B Tech): Leading customer success initiatives across portfolio accounts to drive long-term customer value, retention, and growth with an accent on strategic planning and executive engagement. Focus on mentoring Customer Success Managers, managing high-level stakeholder relationships, and aligning customer outcomes with business goals.

Location: Must be based in Newton, MA, Washington DC, or New York City. Hybrid work requiring 3+ days in-office per week.

Salary: $85,000–$95,000 base plus bonus

Company

hirify.global is a global B2B technology company that provides data-driven intelligence and digitally enabled services to accelerate growth for technology buyers and sellers.

What you will do

• Develop and execute strategic account plans in collaboration with Account Directors and Managers.
• Manage executive-level relationships as a strategic partner to senior stakeholders in Portfolio accounts.
• Provide leadership and mentorship to Customer Success Managers.
• Drive customer advocacy and identify opportunities for expansion and upsell.
• Lead strategic business reviews and communicate measurable value delivery.
• Collaborate with Product, Support, and Sales teams to advocate for customer needs.

Requirements

• 7+ years of experience in customer success, account management, or strategic leadership.
• Proven track record of driving customer retention, satisfaction, and expansion.
• Strong leadership and people management skills.
• Expertise in customer success tools such as Gainsight and Salesforce.
• Must be based in Newton, MA, Washington DC, or New York City.

Culture & Benefits

• Open PTO policy, 10 national holidays, and a dedicated birthday leave day.
• Comprehensive benefits including 401k match, health, vision, and dental insurance.
• Employee Stock Purchase Plan (ESPP) with shares at a minimum 15% discount.
• Professional development via LinkedIn Learning and bespoke training platforms.
• Commitment to social impact with four volunteer days per year and charity match funding.