It Support Specialist Ii

TL;DR

It Support Specialist Ii: Delivering internal technical assistance for end-user and server hardware, as well as enterprise cloud-based platforms and applications with an accent on hardware, software and cloud troubleshooting, and bringing a scripting and automation mindset to recurring work. Focus on identifying and resolving complex technical issues, streamlining repetitive support and provisioning tasks, and upholding cybersecurity policies.

Location: Must live within a commuting distance to the Vancouver office location.

Salary: $75,000-$85,000 CAD

Company

hirify.global is on a mission to flip the paradigm from reactive “sick-care” to proactive health care with their whole body scan.

What you will do

• Deliver internal technical assistance for hirify.global's end-user and server hardware, as well as enterprise cloud-based platforms and applications.
• Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites.
• Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues.
• Maintain and update documentation related to IT infrastructure and support.
• Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms.
• Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support.

Requirements

• At least 3 years of experience in an IT service delivery environment.
• Strong technical skills in computer hardware, software, networking, and operating systems.
• Experience supporting both Windows Client OS and Mac OS in an enterprise environment.
• Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks.
• Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).
• Strong Communication Skills – You're able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice to have

• Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations
• Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning, procurement, configuration, and installation at new facilities

Culture & Benefits

• hirify.global provides free, whole-body scans to each team member.
• Flexible vacation policy.
• Comprehensive benefits package including health, dental, vision, including Mental Health coverage.
• Eligible Canadian employees access to both RRSP and TFSA retirement savings plans.