Service Desk Analyst (IT Support)

TL;DR

Service Desk Analyst (IT Support): Providing technical operation of the internal IT environment with an accent on resolving escalated end-user requests and asset management. Focus on administering LAN/WAN network services, managing cloud web services, and implementing hardware/software upgrades.

Location: Hybrid (Canada)

Compensation: $59,500 - $80,500 / year

Company

hirify.global is a fintech company that helps finance teams optimize planning and growth through data-driven collaboration and AI-powered innovation.

What you will do

• Manage end-user and external service accounts, ensuring strict adherence to access control policies.
• Install, configure, and maintain PC hardware, printers, and audio/video equipment.
• Coordinate with hardware and software vendors to ensure timely delivery and installation of assets.
• Maintain comprehensive inventories of installed software and hardware, including license management.
• Administer LAN/WAN network services, troubleshoot connectivity, and manage security and antivirus measures.
• Analyze system failures and develop technical solutions, including the implementation of necessary upgrades.

Requirements

• 2+ years of experience supporting IT systems in fast-paced environments.
• Deep knowledge of Windows and Linux operating systems.
• Solid understanding of networking fundamentals and TCP/IP.
• Experience with Cloud Web services such as Office 365, G-Suite, and AWS.
• Proficiency with Active Directory and Okta for user and access management.
• Ability to work effectively in a 24/7 production environment.

Culture & Benefits

• Competitive total rewards packages with yearly reviews and transparency.
• Financial growth through an Employee Stock Option Program and 401k matching.
• Support for professional growth via education subsidies and development programs.
• Comprehensive health and dental plans, EAP, and a free Headspace subscription.
• Generous leave policies for vacation, wellness, and parental support.
• Flexible hybrid work culture with modern workspaces in Toronto, London, and Indore.