Principal Customer Success Business Partner (TMT)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Principal Customer Success Business Partner (SaaS/AI): Managing high-value enterprise accounts in the TMT vertical to ensure platform adoption and value realization with an accent on account strategy and growth. Focus on coordinating across Sales and Professional Services to drive business transformation and secure contract renewals.
Location: San Francisco, United States
Salary: $163,000 - $220,000 USD
Company
provides an AI-infused scenario planning and analysis platform that helps Fortune 50 companies optimize business decision-making.
What you will do
- Manage a portfolio of Enterprise Customers with ARR ~$10M to improve ROI and secure contract renewals.
- Act as the primary trusted adviser for customers throughout their lifecycle.
- Identify and unlock growth opportunities within existing accounts to expand the footprint.
- Monitor end-user adoption and build action plans to ensure successful business transformation.
- Collaborate with Professional Services and Partners to ensure implementation quality exceeds expectations.
- Coordinate with Product, Support, and Sales teams to resolve technical issues and advocate for best practices.
Requirements
- 10+ years of experience in account management, consulting, or client services.
- Must be based in San Francisco, United States.
- Experience presenting to and influencing customer executives and stakeholders.
- Strong project and program management experience.
- Ability to translate complex technical information for various personas.
- Willingness to travel up to 25% within the region.
Nice to have
- Experience in business planning, including annual operating plans, forecasting, and modeling.
- Industry experience within the Technology, Media, and Telco (TMT) sectors.
Culture & Benefits
- Winning Culture that champions diversity of thought and ideas.
- Strategy-led environment focused on leadership and disciplined execution.
- Opportunity to work with a world-class client base including Fortune 50 companies.
- Commitment to diversity, equity, inclusion, and belonging.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
Похожие вакансии
Head of Customer Success & Operations (HealthTech)
Senior Manager, Services GTM (SaaS)
Engagement Manager (SaaS)
Technical Account Manager (AI/ML)
Senior Customer Engagement Manager (Insurance)