Senior Customer Insights Analyst (SaaS)

TL;DR

Senior Customer Insights Analyst (SaaS): Analyzing customer sentiment, behavior, and journey signals to drive business improvements with an accent on data storytelling and dashboard development. Focus on leveraging SQL, Python, NLP, and AI-assisted methods to transform complex structured and unstructured datasets into actionable insights.

Location: Must be based in Cork, Ireland

Company

hirify.global is a people-first technology company dedicated to providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Build dashboards, reports, and visualizations to highlight customer trends, journey pain points, and business opportunities.
• Analyze NPS, CSAT, survey responses, support interactions, and product usage data.
• Utilize Qualtrics or similar platforms to support Voice of Customer reporting.
• Apply NLP and AI-assisted methods to process large volumes of unstructured text data.
• Implement automation and Agentic AI opportunities to improve insight generation.
• Partner with cross-functional teams including Product, Support, Sales, and Marketing to make insights actionable.

Requirements

• 5+ years of experience in customer insights, business analytics, or a related role within a B2B SaaS or technology environment.
• Bachelor’s degree in Business, Analytics, Data Science, Engineering, or a related field.
• Strong experience with BI tools such as Tableau, Power BI, or Looker.
• Hands-on experience with survey platforms like Qualtrics.
• Working knowledge of SQL, Python, and API-based data extraction.
• Experience with NLP techniques such as sentiment analysis or topic modeling.

Nice to have

• Experience or interest in Agentic AI and LLMs for data interpretation.
• Background in business operations or CX analytics.

Culture & Benefits

• People-first company culture focused on collaboration and accountability.
• Opportunity to solve meaningful problems in a fast-paced, innovative environment.
• Commitment to professional growth and team-based success.
• Equal Employment Opportunity employer.