Client Success Specialist

TL;DR

Client Success Specialist (IT Services): Managing client relationships and technology quoting processes with an accent on proactive communication and account support. Focus on resolving service concerns, tracking sales opportunities in Autotask PSA, and coordinating client engagement activities to ensure high satisfaction.

Location: Must be based in Cincinnati, OH

Salary: $42,000 - $52,000 Annually

Company

hirify.global is a technology services provider focused on delivering IT solutions and support to business clients.

What you will do

• Maintain regular communication with clients via phone and email to address day-to-day needs.
• Manage the quoting process for technology needs, including software, licensing, and warranties.
• Track sales opportunities and tasks within Autotask PSA.
• Resolve client service concerns, billing inquiries, and invoice disputes.
• Conduct follow-ups on client satisfaction surveys to restore confidence.
• Support Technology Account Managers (TAMs) with proposals, research, and client-facing presentations.

Requirements

• Must be authorized to work in the United States on a full-time basis without restriction.
• Associate’s degree or equivalent experience in IT sales or account management.
• Prior experience in inside sales, account support, or client service, preferably in an MSP or B2B environment.
• Strong problem-solving, negotiation, and interpersonal communication skills.
• Ability to work Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours availability.

Culture & Benefits

• Professional work environment focused on client satisfaction and team collaboration.
• Standard business hours with a structured schedule.
• Opportunity to work within a fast-paced technology services environment.