Customer Success Associate

TL;DR

Customer Success Associate (LegalTech): Managing the customer lifecycle and ensuring satisfaction for legal compliance solutions with an accent on proactive onboarding, issue resolution, and relationship management. Focus on analyzing engagement data, driving renewals, and collaborating with internal teams to improve service delivery.

Location: Must be based in Wilmington, DE, USA

Compensation: $36,800 - $61,700 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Support the end-to-end onboarding process for new customers.
• Resolve complex customer inquiries and provide intermediate-level training.
• Monitor and analyze customer performance data to identify improvement areas.
• Assist with customer renewals and identify upselling opportunities.
• Document all interactions and updates within the CRM system.
• Collaborate with internal teams to translate customer feedback into product enhancements.

Requirements

• Bachelor’s degree or equivalent B2B client service experience required.
• Minimum of two years of B2B client/customer service experience preferred.
• Experience in banking, insurance, hospitality, retail, or legal industries is highly preferred.
• Strong verbal and written communication skills.
• Proficiency in CRM tools and data analysis.
• Must be able to appear onsite at a hirify.global office for the recruitment process.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance plans.
• Retirement savings through 401(k) programs.
• Financial wellness support including FSA/HSA and commuter benefits.
• Generous vacation, sick time, and paid parental leave policies.
• Tuition assistance plan for professional development.

Hiring process

• Interviews are conducted in-person to assess individual skills and communication.
• Use of AI tools or external prompts during the interview process is strictly prohibited and grounds for disqualification.