Customer Trust Specialist (LegalTech)

TL;DR

Customer Trust Specialist (LegalTech): Managing end-to-end security and AI-governance trust requests for high-stakes legal clients with an accent on security questionnaires, audit evidence, and compliance frameworks. Focus on translating complex technical controls into clear, customer-ready responses to accelerate sales and renewal cycles.

Location: Must be based in or able to work on-site in New York City, Chicago, Denver, or San Francisco (5 days a week).

Salary: $133,450 – $178,000 (varies by location) + Equity.

Company

hirify.global is an AI-native workspace platform for legal professionals, trusted by over 1,000 global customers to streamline complex legal workflows.

What you will do

• Own customer trust requests end-to-end, including security questionnaires (SIG, CAIQ) and AI-governance sections of RFPs.
• Translate technical security and AI-governance posture into clear, confident answers for CISOs and procurement teams.
• Maintain the trust portal, evidence repository, and documentation for SOC 2, ISO 27001, and AI-specific frameworks.
• Partner with Legal and Privacy counsel to review security addenda and contractual terms without slowing down deal velocity.
• Drive automation and maintain a reusable response library to improve quality and turnaround times.
• Support customer-facing security calls and audit reviews to ensure seamless relationship management.

Requirements

• 3–5 years of experience in customer trust, security GRC, security assurance, or third-party risk management.
• Must be willing to work on-site 5 days a week in one of the specified office locations.
• Proven ability to manage high-stakes B2B relationships with demanding security and legal stakeholders.
• Strong technical communication skills with the ability to translate complex controls into customer-ready answers.
• Experience with security frameworks and compliance requirements in a SaaS or AI environment.
• Detail-oriented mindset with the ability to anticipate objections and drive cross-functional improvements.

Nice to have

• Familiarity with SOC 2, ISO 27001, GDPR, and NIST frameworks.
• Exposure to AI governance standards like EU AI Act, ISO/IEC 42001, or NIST AI RMF.
• Certifications such as CISA, CISM, CISSP, or ISO 27001 Lead Implementer.
• Experience with GRC tooling like Vanta, Drata, SafeBase, or Loopio.

Culture & Benefits

• Comprehensive medical, dental, and vision plans (Aetna/Kaiser Permanente).
• 401(k) with generous company match and unlimited PTO.
• Family support including parental leave, Maven Clinic access, and dependent care FSA.
• In-person collaboration environment with company-provided lunch daily.
• Global collaboration opportunities across teams in Stockholm, London, Sydney, and the US.