CS Social Media Specialist

Location: Plantation, Florida, United States; available in multiple locations. Full-time onsite role.

Salary: $17.50 per hour

Company

hirify.global provides pet products and customer care services for pet parents.

What you will do

• Monitor and engage with customers across Facebook, Instagram, X, TikTok, YouTube, and emerging social channels.
• Respond to private messages, public comments, and posts using a warm, clear, empathetic tone aligned with the brand voice.
• Create trend-aware engagements that encourage conversation, build community, and deliver memorable customer interactions.
• Identify and quickly escalate sensitive issues, trending topics, and brand-impacting moments.
• Collaborate with internal partners and vendors to provide accurate responses and maintain brand standards.
• Use Sprinklr, Meta Business Suite, and native social tools to moderate conversations.

Requirements

• Excellent written and verbal communication skills.
• Proven experience managing or engaging with online communities or brand social channels.
• Current knowledge of social platforms, trends, features, and etiquette.
• Strong attention to detail, judgment in public communications, and ability to multitask across multiple tools and conversations.
• Flexibility to work shifts, weekends, and holidays as needed.
• High school diploma or equivalent required.

Culture & Benefits

• Inclusive environment supporting authentic perspectives and diversity.
• Ongoing training, development, and learning resources.
• Medical and dental insurance.
• 401(k) and competitive wages.
• Opportunities to contribute ideas, take ownership, and grow within customer service.