Junior Service Delivery Manager

TL;DR

Junior Service Delivery Manager: Managing the operational delivery of services by third parties with an accent on maintaining SLAs, KPIs, and contractual commitments. Focus on coordinating small initiatives, monitoring supplier performance, and ensuring excellence in customer service for internal and external stakeholders.

Location: Greater London, United Kingdom

Company

hirify.global is a music rights management organization.

What you will do

• Manage day-to-day service delivery from third-party suppliers to ensure adherence to SLAs and quality standards.
• Monitor service performance, identify risks, and act as the primary point of contact for operational issues.
• Coordinate and track multiple small initiatives simultaneously while maintaining clear communication with stakeholders.
• Maintain service performance reporting, including KPIs, volumes, and issue logs.
• Support the implementation of service improvements and changes to enhance operational efficiency.
• Deputise for senior colleagues and contribute to a culture of accountability and collaboration.

Requirements

• Must be based in or able to work from Greater London, UK.
• Experience in service delivery, operations, supplier management, or customer operations.
• Proven ability to work effectively with third-party suppliers or service partners.
• Strong organizational skills with the ability to manage competing priorities.
• Analytical mindset with confidence in handling service data and performance metrics.
• High attention to detail and a structured approach to problem-solving.

Nice to have

• Experience working in a regulated or customer-focused operational environment.
• Exposure to tracking tasks and deliverables in a professional setting.
• Keen interest in developing expertise in contract fundamentals and supplier management.

Culture & Benefits

• Commitment to a collaborative and professional team environment.
• Opportunities for professional development in service delivery and contract management.
• Focus on high-quality service delivery and continuous improvement.