Product Application Support Specialist

TL;DR

Product Application Support Specialist (Fintech): Providing expert technical support and application guidance for software solutions with an accent on incident resolution, UAT, and customer training. Focus on acting as a liaison between users and development teams to ensure system stability and effective product adoption.

Location: Must be based in Meriden, UK (Onsite)

Company

hirify.global is a global technology organization leading the future of commercial payments with specialized solutions for fuel, general payables, and travel expenses.

What you will do

• Provide expert troubleshooting and application support to resolve customer incidents.
• Act as a primary liaison between application users and technical development teams.
• Participate in Agile sprint teams, contributing to unit, regression, and User Acceptance Testing (UAT).
• Deliver virtual and on-site user training to assist with onboarding and software adoption.
• Support project implementation activities and software deployments.
• Perform technical administration and system configuration tasks.

Requirements

• Must be based in or able to commute to the Meriden office.
• Must hold a valid driving licence for customer site visits.
• Experience supporting business-critical software in a customer-facing environment.
• Strong analytical and problem-solving skills with the ability to translate technical information.
• Experience working within Agile development environments.

Nice to have

• Familiarity with Jira, Postman, Swagger, SQL Server, AWS, or Azure DevOps.
• Experience supporting system integrations (SOAP/XML, REST/JSON, FTP).
• Previous experience in QA, UAT, or 2nd/3rd line support roles.

Culture & Benefits

• Private Healthcare and Life Insurance (4x salary).
• Pension scheme with 5% employer contribution.
• 25 days of annual holiday plus the option to buy/sell days.
• Access to LinkedIn Learning for professional development.
• Career progression opportunities within a global organization.