Governance And Service Management Expert

TL;DR

Governance and Service Management Expert: Driving the standardization, accessibility, and continuous improvement of global Knowledge Management and Service Management frameworks with an accent on documentation governance, information architecture, and process efficiency. Focus on collaborating with Global Process Owners to optimize knowledge repositories, streamline documentation lifecycles, and enhance service delivery through digital solutions.

Location: Remote (Poland)

Company

hirify.global is the world’s leading testing, inspection, and certification company, operating a global network of laboratories and business facilities with over 145 years of service excellence.

What you will do

• Develop and implement a global Knowledge Management framework including taxonomy, metadata, and documentation standards.
• Coordinate the creation and quality assurance of operational documentation such as policies, SOPs, and work instructions.
• Administer knowledge repositories like SharePoint and implement workflow automation to streamline documentation lifecycles.
• Monitor Knowledge Management KPIs and report on documentation quality, coverage, and compliance metrics.
• Maintain the Service Catalogue, including service cards, dependencies, and ownership data.
• Facilitate workshops and training sessions to promote a knowledge-sharing culture across the organization.

Requirements

• Bachelor's or Master's degree in Business Administration, Finance, Management, or IT.
• 3+ years of experience in Knowledge Management, Documentation Management, or Process Management.
• Strong hands-on experience with SharePoint and advanced Excel skills.
• Proven ability to structure and simplify complex information with strong analytical thinking.
• English business proficiency is required.
• Experience in training delivery and e-learning content development.

Nice to have

• Knowledge of workflow automation tools such as Power Automate.

Culture & Benefits

• Stable employment contract with fixed business hours (Mon–Fri).
• Comprehensive benefits package including Medicover private medical care, group insurance, and sport card.
• Access to an e-learning platform and specialized internal/external training.
• Support for individual career path development and an Employee Referral Program.
• Opportunities to participate in charity initiatives and volunteering.