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Governance and Service Management Expert (SharePoint)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Governance and Service Management Expert (SharePoint): Standardizing and continuously improving global Knowledge Management and Service Management frameworks with an accent on documentation governance, SharePoint repositories, service catalogues, and compliance reporting. Focus on structuring complex operational knowledge, automating documentation workflows, identifying knowledge gaps, and enabling stakeholders through training and workshops.
Location: Remote work from Poland; fixed business hours Monday–Friday, 08:00/09:00–16:00/17:00
Company
is a global Testing, Inspection and Certification company operating laboratories and business facilities across 115 countries.
What you will do
- Develop, implement, and continuously improve Knowledge Management governance frameworks aligned with business objectives.
- Define documentation standards, templates, taxonomy, metadata, ownership principles, and approval workflows.
- Coordinate the creation, standardization, quality assurance, and lifecycle management of operational documentation.
- Administer knowledge repositories and document management systems such as SharePoint, improving search, accessibility, and user experience.
- Monitor Knowledge Management KPIs and drive continuous improvement based on documentation quality, coverage, compliance, and knowledge gaps.
- Support service catalogue maintenance, stakeholder workshops, training, onboarding, and organizational learning.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Finance, Management, IT, or a related field.
- At least 3 years of experience in Knowledge Management, Documentation Management, or Process Management, ideally in a GBS, SSC, or multinational environment.
- Strong understanding of documentation frameworks, governance models, information architecture, metadata, and process hierarchies.
- Hands-on experience with SharePoint or another Document Management System and advanced Excel skills for reporting and data analysis.
- Experience delivering training and developing e-learning content, with strong analytical, stakeholder management, and collaboration skills.
- Business proficiency in English and a proactive, customer-centric approach focused on continuous improvement.
Nice to have
- Knowledge of workflow automation tools such as Power Automate.
Culture & Benefits
- Stable employment under an employment contract with fixed business hours.
- Fast remote recruitment process and individualized onboarding with continuous Team Leader support.
- Career development support, specialized internal and external training, and access to an e-learning platform.
- Private medical care, group insurance, Medicover Benefits, Sport card and language-course co-financing.
- Additional volunteering leave, eyeglass subsidies, an Employee Referral Program, charity initiatives, and an annual bonus.
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