Payment Saves Agent (Fintech)

TL;DR

Payment Saves Agent (Fintech): Managing customer retention and contract renewals for a fast-paced fintech platform with an accent on bilingual communication and commercial problem-solving. Focus on resolving merchant concerns, re-engaging inactive accounts, and protecting revenue through effective objection handling.

Location: Onsite in Norwich, UK

Salary: £26,436.80 per year + Uncapped commission

Company

A growing fintech company providing point-of-sale solutions to thousands of small businesses.

What you will do

• Contact customers requesting cancellation or at risk of leaving to provide effective retention solutions.
• Reconnect with inactive merchants to encourage them to resume trading.
• Manage contract renewals and secure long-term agreements.
• Handle objections confidently while protecting company revenue.
• Use live pricing and calculations during customer conversations to demonstrate value.
• Maintain accurate records of all customer interactions and work toward clear performance targets.

Requirements

• Fluent in English and Spanish (essential).
• Experience in customer service, sales, retention, or account management.
• Strong communication skills and confidence in handling difficult conversations.
• Ability to think commercially and make quick decisions in a target-driven environment.
• Comfortable working 40 hours per week, including 1 in 6 weekends.

Culture & Benefits

• Uncapped commission structure.
• Company pension scheme.
• Free on-site parking.
• Referral programme.
• Opportunity for career progression in retention and customer success.

Hiring process

• Initial telephone conversation with the Talent Team.
• Face-to-face interview with the Hiring Manager.