Customer Support Coordinator (Energy)

TL;DR

Customer Support Coordinator (Energy): Acting as the primary point of contact for energy traders and providing operational support to Revenue teams with an accent on platform troubleshooting and data management. Focus on maintaining high-quality customer service, optimizing support workflows, and collaborating across Product and Engineering teams.

Location: Must be based in Munich or able to work in a hybrid setup from Germany

Company

hirify.global is Europe’s largest over-the-counter trading platform for energy and environmental commodities, digitizing energy markets through speed, transparency, and liquidity.

What you will do

• Serve as the first-line support for users via calls, tickets, and live chat.
• Collaborate with Product and Engineering teams to resolve platform issues.
• Maintain and expand the Help Center with guides, FAQs, and training materials.
• Manage operational tasks including user onboarding, permissions, and CRM data hygiene.
• Monitor support metrics to identify product enhancements and workflow optimizations.
• Partner with Sales and Marketplace teams to ensure a high-quality user experience.

Requirements

• 2+ years of experience in customer support, success, or operations.
• Professional business-level proficiency in both English and German.
• Strong technical aptitude with experience in CRM and support tools like Zoho, Zendesk, or Intercom.
• Ability to prioritize tasks and remain calm in a fast-paced environment.
• Data-driven mindset with a focus on maintaining clean records and optimizing interactions.

Nice to have

• Experience in B2B SaaS, fintech, or energy-related sectors.
• Interest in leveraging AI tools to optimize customer support interactions.

Culture & Benefits

• Competitive compensation with 28 days of annual leave.
• Hybrid work model with workation flexibility.
• €2,000 annual L&D budget plus 5 dedicated growth days.
• Fully covered gym memberships and transportation support for office days.
• Modern, dog-friendly office with premium hardware.
• Inclusive, international team environment with language classes.