Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the full customer lifecycle for the DACH region with an accent on ISO 27001 and GDPR compliance automation. Focus on building scalable CSM processes, driving customer adoption, and ensuring successful certification journeys for high-growth B2B clients.

Location: Remote (must be within +/- 2 hours of Germany GMT+1)

Company

hirify.global is a high-growth European compliance automation leader backed by top VCs, dedicated to simplifying ISO 27001, GDPR, TISAX, and SOC 2 certifications.

What you will do

• Manage the end-to-end customer lifecycle from onboarding through renewal.
• Build and optimize CSM infrastructure, tools, and internal processes.
• Serve as the primary point of contact for DACH region customers to drive business outcomes.
• Collaborate cross-functionally with sales, marketing, engineering, and product teams.
• Create educational and technical content for the company knowledge base.
• Support customers through their complex security certification journeys.

Requirements

• German: C2 proficiency is essential.
• English: Fluent proficiency.
• Location: Must be based within +/- 2 hours of Germany (GMT+1).
• 1+ years of experience in customer success or account management at a B2B SaaS company.
• Ability to explain basic technical concepts to a technical audience.
• Proven track record of managing multiple concurrent projects.

Nice to have

• Experience with Intercom, Clickup, Zapier, Google Spreadsheets, Claude, and Notion.
• Entrepreneurial mindset.
• Proficiency in additional languages.

Culture & Benefits

• 100% remote work environment with a virtual office in Gather.
• Competitive local salary and generous equity package.
• 26 days of holiday plus local public holidays.
• €1,000 annual personal development budget and remote workspace budget.
• Comprehensive health insurance coverage.
• Annual company retreat and regular team events.

Hiring process

• Intro call with the Talent team (20-30 min).
• Take-home assessment.
• Interview with the CS Lead (45 min).
• Culture interview with the CS Lead and Co-Founder (60 min).