Director, Customer Growth & Lifecycle (SaaS)

TL;DR

Director, Customer Growth & Lifecycle (SaaS): Leading the end-to-end customer journey from first login to power user with an accent on behavioral data, experimentation, and scaled adoption programs. Focus on optimizing retention and expansion metrics, designing cross-channel interventions, and leading the Adoption Management and Product Operations functions.

Location: Must be based in Raleigh, NC, New York, NY, or Remote in the US East Coast (EST)

Salary: $190,000 - $220,000

Company

hirify.global is a fast-growing software company focused on helping product managers understand and improve product success.

What you will do

• Own and optimize the full digital customer lifecycle from onboarding through expansion.
• Develop behavior-to-action strategies using hirify.global analytics to drive adoption and retention.
• Execute "hirify.global-on-hirify.global" experiments across in-app guides, email, and NPS.
• Influence the product roadmap by providing insights based on customer behavior.
• Lead and coach a team of Adoption Managers and the Product Operations function.

Requirements

• 7+ years of experience in product growth, lifecycle design, or growth marketing in software.
• Experience in a product-led SaaS company with distinct end users and economic buyers.
• Proven track record of improving product adoption and retention metrics.
• Experience building and leading growth or lifecycle teams.
• Strong data fluency and ability to perform independent analysis and querying.
• Daily use of AI tools and a strategic point of view on their application in growth.

Nice to have

• Experience connecting digital onboarding, usage, retention, and expansion.
• Ability to combine customer conversations with behavioral data to understand motivation.
• Experience influencing roadmaps via lifecycle learnings.
• Experience leading a Center of Excellence or Product Operations function.

Culture & Benefits

• Hybrid work culture with 3 days in-office unless designated remote.
• Competitive employer-heavy health insurance with $0 premium options.
• Strong 401(k) match and equity.
• Flexible time off.
• Values-driven environment: Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.