Customer Success Enablement Manager

TL;DR

Customer Success Enablement Manager: Designing and delivering practical enablement programs for a global Customer Success organization with an accent on onboarding, value realization, and expansion readiness. Focus on building repeatable frameworks, partnering with CS leadership to drive performance, and leveraging data tools like Salesforce, Gong, and LetterAI to improve CSM effectiveness.

Location: Must be based in or able to work from Toronto, San Francisco, New York, France, or London (Hybrid).

Company

hirify.global is a fast-growing SaaS company providing a business planning platform for modern enterprises.

What you will do

• Design and deliver comprehensive enablement programs including onboarding, product launches, and renewal readiness.
• Create repeatable frameworks and playbooks to standardize customer interactions and value realization.
• Partner with global CS leadership to identify performance gaps and implement coaching reinforcement plans.
• Develop enablement assets such as talk tracks, discovery prompts, and account planning guides.
• Utilize tools like Gong and LetterAI to analyze customer conversations and improve communication quality.
• Measure program effectiveness through adoption metrics, business indicators, and observed behavior change.

Requirements

• 3 to 6+ years of experience in customer success enablement, revenue enablement, or related GTM roles.
• Strong understanding of SaaS Customer Success motions including onboarding, adoption, and expansion.
• Proven ability to design and deliver enablement programs for customer-facing teams.
• Experience with Salesforce, Gong, and AI-enabled writing or coaching tools.
• Strong program management skills with a focus on execution and stakeholder alignment.
• Comfort working globally across time zones and diverse stakeholder groups.

Nice to have

• Experience in enterprise SaaS, planning, BI, FP&A, or RevOps.
• Background in enabling CSMs on value selling and executive engagement.
• Experience building certifications or role-based learning paths.
• History of partnering with Product Marketing, Product, or Customer Education teams.

Culture & Benefits

• Opportunity to shape the enablement strategy for a scaling global organization.
• Collaborative environment working closely with CS leadership and cross-functional partners.
• Focus on data-driven decision making and continuous improvement.
• Exposure to cutting-edge AI tools in a professional enablement context.