Billing Manager (Travel)

TL;DR

Billing Manager (Finance): Leading and developing the billing function for a global business travel company with an accent on automated invoicing, data integrity, and cashflow optimization. Focus on managing a team of Billing Agents, resolving complex billing exceptions, and strengthening financial controls.

Location: Manchester, UK (Hybrid after probation)

Company

A global, multi-award winning Business Travel Company providing straightforward travel management through a fusion of technology and customer service.

What you will do

• Lead, coach, and develop a team of Billing Agents, setting clear objectives and monitoring KPIs.
• Oversee the validation and reconciliation of billing data to ensure accurate and prompt invoicing.
• Manage automated billing processes and resolve complex exception queues.
• Collaborate with Finance, Accounts Payable, and Customer Service to resolve billing queries via Freshdesk.
• Ensure compliance with audit requirements, including VAT validation and correct ledger coding.
• Drive process improvements and automation initiatives to enhance data quality and workflow efficiency.

Requirements

• Proven experience in billing, accounts receivable, or finance operations.
• Experience managing or supervising a team in a high-volume environment.
• Strong numerical accuracy and proficiency with financial systems and Excel.
• Must hold AAT (Level 2–4), NVQ Level 2/3 in Accounting/Finance, or a relevant Degree/HND.
• Strong communication skills for explaining financial data to non-finance stakeholders.

Culture & Benefits

• Standard working hours: Monday to Friday, 37.5 hours per week.
• Hybrid work arrangement available after the probation period.
• Generous holiday entitlement and a day off for your birthday.
• Refer-a-friend bonus of £1000 (unlimited).
• Employee perks including hotel and airline discounts and an Employee Assistance Programme.