Senior Amazon Connect Developer (AWS)

TL;DR

Senior Amazon Connect Developer (AWS): Designing, building, and optimizing advanced contact center solutions on AWS with an accent on IVR, call routing strategies, and serverless integrations. Focus on developing AWS Lambda functions, integrating with CRM platforms, and implementing conversational AI for scalable customer engagement.

Location: Remote (USA, Canada)

Company

Global IT services and consulting company supporting digital transformation for some of the world's largest enterprises.

What you will do

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
• Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, and CloudWatch.
• Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
• Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
• Support CI/CD processes and infrastructure automation using Terraform and CloudFormation.
• Collaborate with business stakeholders and technical teams to deliver scalable contact center solutions.

Requirements

• 6+ years of experience in contact center technology, engineering, or operations.
• 4+ years of hands-on experience with Amazon Connect, including contact flow design and IVR configuration.
• Strong programming experience in Python with AWS Lambda and API integrations.
• Expertise in call routing design (routing profiles, queues, callbacks, emergency messaging).
• Familiarity with version control tools such as Git, GitHub, or TFS.
• Experience with CI/CD and Infrastructure-as-Code tools like Terraform or CloudFormation.

Nice to have

• AWS Cloud Practitioner or equivalent AWS certification.
• Experience with legacy platforms such as Genesys, Avaya, or Cisco.
• Familiarity with contact center reporting, analytics, and workforce management (WFM) tools.
• Experience implementing omnichannel solutions including email, SMS, and portal widgets.

Culture & Benefits

• Work From Anywhere culture providing high flexibility for remote work.
• Comprehensive compensation and benefits package, including health insurance.
• Professional development through certification programs, mentorship, and talent investment.
• Inclusive, multicultural environment with regular team-building and social events.
• Commitment to social sustainability, IT education, and gender equality.