Senior Salesforce Engineer (AWS Connect)

TL;DR

Senior Salesforce Engineer (AWS Connect): Designing and implementing a global, AI-enabled contact center for a renewable energy asset management company with an accent on AWS Connect and Salesforce Service Cloud Voice integration. Focus on telephony architecture, global routing, and scaling multi-channel digital footprints across global support centers.

Location: 100% Remote (Must be based in the US to be eligible for benefits)

Company

hirify.global is a hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of infrastructure.

What you will do

• Lead technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
• Design and scale a unified footprint for voice, chat, and digital channels across four global support centers.
• Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
• Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes.

Requirements

• 6+ years of contact center architecture experience, with 3+ years focused on deep AWS Connect implementations.
• Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
• Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
• Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
• Must be eligible for US-based benefits, including 401(k) and US health insurance.

Nice to have

• Experience with Salesforce AI capabilities such as Einstein Copilot, Next Best Action, or Einstein Analytics.
• Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.
• AWS Certified Solutions Architect or specialized AWS networking/telephony certifications.

Culture & Benefits

• Comprehensive medical plans (HDHP and PPO) via UnitedHealthcare and MetLife.
• 401(k) package with employer match: 100% up to the first 4% and 50% on the next 2%, with immediate vesting.
• Additional benefits including Dental, Vision, Accident, Critical illness, and Long-Term Disability.
• Fully remote work environment in a fast-paced, hyper-growth startup.