Maintenance And Customer Support Engineer (Electronics)

TL;DR

Maintenance And Customer Support Engineer (Electronics): Ensuring the reliability and performance of equipment and software for critical industries with an accent on field-based preventative maintenance and technical troubleshooting. Focus on diagnosing hardware failures, installing system software, and providing high-level technical guidance to customers.

Location: Osborne Park, Western Australia. Must have Australian permanent residency or citizenship

Salary: AUD 61,500 – 82,000 annually

Company

Global data and technology company providing an Operational Decisioning Platform for the energy, agriculture, and weather industries.

What you will do

• Perform field-based preventative maintenance, installations, and resolution of hardware and software failures.
• Diagnose and troubleshoot technical issues reported by customers via phone, email, or onsite visits.
• Maintain detailed service records, maintenance logs, and customer interaction reports.
• Collaborate with engineering, product, and operations teams to resolve complex technical escalations.
• Provide training and guidance to customers on proper product usage and troubleshooting.
• Monitor system performance and recommend technical upgrades or improvements.

Requirements

• Bachelor's degree in Electronics Engineering, Instrumentation and Control, or a related technical field.
• Australian permanent residency or citizenship is mandatory.
• Availability for national and international travel (typically 30%, peaks up to 60%).
• Strong analytical and problem-solving skills with empathetic communication abilities.
• Fluent English proficiency.

Nice to have

• Previous experience with IT smart devices.
• Familiarity with weather stations, data loggers, or instrumentation and control systems.
• Experience within the aviation industry.

Culture & Benefits

• Competitive salary and superannuation contributions.
• Unlimited access to 13,000+ courses via a learning platform for career advancement.
• Employee Assistance Program (EAP).
• Work environment focused on precision, trust, and operational impact.