Field Support Technician (Drones)

Location: Gilching, Bavaria, Germany; on-site customer support and frequent travel across Europe. Mobile work is available one flexible day per week.

Company

hirify.global develops and manufactures small unmanned aerial systems, including electric vertical take-off and landing drones with edge computing and real-time AI-powered data processing for defence, security, and public-sector customers.

What you will do

• Deliver on-site troubleshooting, repair, and rework for drone systems at customer locations across Europe.
• Provide technical assistance to training and demonstration teams during customer operations.
• Plan and coordinate support and repair visits with customers and internal departments.
• Manage customer requests in Jira Service Management, collaborate with Tier 2 support, and prepare structured service reports.
• Resolve customer complaints and escalations while enabling customers to perform repairs and maintenance independently.
• Contribute to troubleshooting guides, knowledge bases, process improvements, and product reliability feedback for Product and R&D.

Requirements

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field, or equivalent practical field-service experience.
• Strong analytical, problem-solving, diagnostic, and repair skills with a focus on root-cause resolution.
• Customer-facing communication skills and the ability to explain complex technical topics clearly.
• Fluent English and German required.
• Willingness to travel frequently across Europe and provide on-site customer support.
• Interest in drones, robotics, aviation, or other cutting-edge technologies.

Culture & Benefits

• Inclusive, diverse, and open-minded work environment.
• Flexible trust-based working hours and one flexible mobile-work day per week.
• Company pension scheme and subsidized EGYM Wellpass membership.
• Bike leasing, corporate discounts, sponsored daily lunch budget, and employee events.
• Company shuttle service from Laim in Munich to the company location and back.