Desktop Support Engineer

TL;DR

Desktop Support Engineer: Providing technical assistance and onsite IT operations support for end users with an accent on hardware/software troubleshooting and office infrastructure maintenance. Focus on resolving incidents, managing user accounts, and ensuring seamless operation of office technology including AV and networking systems.

Location: Must be onsite in Libertyville, Illinois, 5 days per week

Company

hirify.global is an IT consulting and services company focused on digital transformation and infrastructure solutions.

What you will do

• Serve as the primary point of contact for technical support, both in-person and remotely.
• Process and resolve incoming IT tickets within the ticketing system.
• Provision and deploy hardware, including laptops and desktop applications.
• Provide technical support for Windows, macOS, and Microsoft 365 environments.
• Maintain office technology hardware such as printers, copiers, and AV conferencing systems.
• Create and maintain knowledge management documentation for end users.

Requirements

• Must be able to be onsite in the Libertyville, IL office 5 days per week.
• 3-5+ years of experience in a desktop support role.
• Proficiency with Microsoft 365, Windows 10, and macOS.
• Experience with MDM tools like Intune or JAMF.
• Familiarity with ticketing systems such as ServiceNow or JIRA.
• Ability to troubleshoot networking, AV, and infrastructure hardware.

Culture & Benefits

• Comprehensive US employment benefits package.
• Collaborative team environment with a focus on professional growth.
• Opportunity to support a diverse and distributed workforce.
• Emphasis on customer support excellence and continuous learning.