Associate Customer Success Manager SMB (On-site)

Location: On-site in Manila, Philippines; supports North American accounts during standard US working hours.

Company

hirify.global provides AI-powered marketing solutions and SaaS tools for multi-location businesses.

What you will do

• Manage a high-volume portfolio of small business customers and own the post-sale relationship.
• Execute customer engagement plans, including scheduled outreach, success planning, email campaigns, webinars, and digital engagement.
• Drive product activation, adoption, engagement, and customer value realization.
• Monitor customer health signals, identify churn risks, and coordinate issue resolution with internal teams.
• Own retention activities and partner with Sales on renewals, contracts, and expansion opportunities.
• Document customer interactions and collaborate with Implementation Services, Support, Product, and Sales.

Requirements

• 3+ years of experience in customer-facing roles such as Customer Success, Account Management, Support, or a related field.
• Experience managing multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic understanding of SaaS business models or technology platforms.
• Ability to work on-site in Manila and during standard US working hours.

Nice to have

• Experience working with SMB customers in a SaaS environment.
• Familiarity with CRM systems and customer health tools.
• Exposure to retention or renewal processes.
• Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent experience.

Culture & Benefits

• Full-time permanent, non-contract roles include health, dental, and vision insurance.
• Wellness incentives and quarterly wellness days.
• 401(k) plan with employer match.
• Flexible paid time off and paid holidays.
• Cross-functional collaboration, employee engagement programs, and career growth opportunities.