GHL & Operations Specialist (GoHighLevel)

TL;DR

GHL & Operations Specialist (GoHighLevel/AI): Supporting daily business operations and managing the central GoHighLevel platform with an accent on building smarter systems and efficient processes. Focus on creating AI-driven workflows, optimizing CRM automations, and coordinating workforce management.

Location: Melbourne, VIC Time (Monday - Friday, 9:00 AM – 6:00 PM)

Company

hirify.global is an outsourcing partner for a growing, community-focused business dedicated to supporting NDIS participants, aged care clients, and veterans.

What you will do

• Manage daily administrative tasks, including high-volume data entry and professional email/phone correspondence.
• Coordinate staff rosters, scheduling, and shift changes to ensure operational efficiency.
• Maintain and optimize the GoHighLevel CRM, building back-end workflows and managing communication campaigns.
• Design and implement AI-driven workflows using platforms such as ChatGPT, Claude, and Manus.
• Handle sales administration, lead management via GHL, and high-standard customer relationship management.

Requirements

• Minimum 5 years of proven administrative or operations experience.
• Advanced, deep working knowledge of the GoHighLevel (GHL) platform.
• Strong experience building business automations and utilizing modern AI platforms.
• Excellent written and verbal English communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.

Nice to have

• Previous experience in sales support or customer relationship management.
• Strong background in marketing automation and CRM integrations.
• Knowledge of AI-driven business processes and digital transformation initiatives.

Culture & Benefits

• Full-time employment with a 40-hour weekly schedule.
• Opportunity to work with cutting-edge AI and automation tools to improve business systems.
• Professional environment focused on reliability, compassion, and continuous improvement.
• Consistent working hours: Monday to Friday, 9:00 AM – 6:00 PM Melbourne time.