Technical Customer Success Manager (Cybersecurity)

TL;DR

Technical Customer Success Manager (Cybersecurity): Managing post-sale technical relationships for European customers to ensure product adoption and success with an accent on technical onboarding and troubleshooting. Focus on configuring hirify.global across CI/CD systems, resolving complex integration issues, and translating technical capabilities into developer-friendly solutions.

Location: Remote (Must be based in the United States)

Company

hirify.global helps developers and security teams ship faster by providing tools to safely find, audit, and manage open source code.

What you will do

• Own the post-sales relationship as the primary technical advisor and point of contact for European customers.
• Lead technical onboarding and implementation, configuring hirify.global across CI/CD systems, build pipelines, and IDEs.
• Investigate and resolve complex integration, configuration, and compatibility issues using logs and telemetry.
• Run discovery conversations to translate product capabilities into practical, developer-friendly guidance and workshops.
• Collaborate with AEs on success plans, QBRs, and strategizing for renewals and expansions.
• Provide field intelligence and technical feedback to the Product and Engineering teams to inform the roadmap.

Requirements

• 6+ years of experience in a technical customer-facing role (e.g., Solutions Engineer, TAM, or Support Engineer).
• 2+ years of experience as a dedicated point of contact for customers, focusing on health checks and success.
• Strong background in application security, DevSecOps, or open-source ecosystems.
• Ability to read and reason about code in JavaScript, Python, and TypeScript.
• Hands-on experience with developer tooling, CI/CD platforms (GitHub Actions, Jenkins, CircleCI), and package managers.
• Must be based in the United States and willing to travel for customer and company meetings.

Nice to have

• Experience with SCA, dependency management, or security scanning tools.
• Active contributions to open-source projects.

Culture & Benefits

• Market competitive salary bands and a meaningful equity program.
• Comprehensive health benefits with 99% coverage for employees and their families.
• Flexible time-off, paid holidays, and a dedicated winter shutdown.
• Paid parental leave.
• Remote-first environment with quarterly team off-sites.

Hiring process

• Informational call with the Talent team.
• Virtual interviews with the Head of Customer Engineering and a peer.
• Technical presentation.
• Final interview with the Founder & CEO.