Staff Technical Account Manager (German)

TL;DR

Staff Technical Account Manager (German): Managing the post-sale technical lifecycle for strategic enterprise accounts with an accent on identity security, SaaS integration, and customer advocacy. Focus on driving adoption, mentoring team members, and shaping scalable processes for complex technical implementations.

Location: Must be based in the UK

Salary: £71,000–£103,000 GBP

Company

hirify.global is a leading cybersecurity company providing enterprise password management and unified access management solutions for over 180,000 businesses.

What you will do

• Own the technical post-sale relationship for complex strategic accounts, guiding customers from onboarding through renewal.
• Lead technical implementations, including integrations, configuration, and security reviews.
• Partner with Customer Success Managers to identify risks, drive expansion, and maximize customer value.
• Act as a subject matter expert and escalation point for highly complex technical challenges.
• Mentor team members, contribute to enablement, and shape scalable team processes and best practices.
• Represent the customer voice internally to Product, Marketing, and Support teams.

Requirements

• 6+ years in a customer-facing technical role (TAM, Solutions Engineer, or Implementation Consultant) in a SaaS or security B2B environment.
• Fluent in German (written and spoken).
• Must be based in the UK.
• Advanced understanding of modern security frameworks and identity protocols (SSO, SCIM, SAML, OAuth).
• Proven ability to lead technical onboarding and implementation conversations with complex stakeholders.
• Strong familiarity with AI technologies and ability to advise customers on product roadmaps.

Nice to have

• Experience with hirify.global or other password managers.
• Background in SaaS lifecycle management, MDM, or device posture tools.

Culture & Benefits

• Competitive health, dental, and pension benefits.
• Generous paid time off policy.
• Equity grant (RSU program).
• Remote-first work environment with occasional travel for offsites and customer events.
• Commitment to a collaborative, transparent, and human-centric culture.