Technical Support Engineering Manager

TL;DR

Technical Support Engineering Manager (Customer Support): Leading a technical support team to troubleshoot and resolve complex issues in cloud, data, and security environments with an accent on distributed cloud systems and enterprise integrations. Focus on driving root-cause analysis, partnering with engineering for product improvements, and elevating technical support capabilities.

Location: On-site in St. Louis, MO, United States with remote work option within the US.

Salary: $140,000-$160,000

Company

hirify.global is a leading data security platform reinventing data security for the cloud era, trusted by Fortune 1000 companies and backed by top investors.

What you will do

• Lead a team of technical support engineers handling advanced troubleshooting across cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and enterprise integrations.
• Serve as the highest-level escalation point for complex technical cases and drive root-cause analysis for critical incidents.
• Partner with engineering on bug triage, defect prioritization, and long-term fixes.
• Establish technical standards and enablement programs for support engineers.
• Build and refine operational processes to improve time-to-diagnosis and resolution.
• Recruit, mentor, and develop technical support engineers, fostering a culture of ownership and engineering-level thinking.

Requirements

• Must be located in or able to work on-site in St. Louis, MO, USA.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years in technical support, DevOps, SRE, or software engineering roles; 2+ years leading technical teams.
• Strong knowledge of cloud platforms (AWS, Azure, GCP), distributed systems, SaaS architectures, APIs, logging, monitoring, and data stores.
• Ability to analyze logs, debug production issues, and collaborate with software development teams.

Nice to have

• Experience in cybersecurity or data security domains.
• Familiarity with containerization technologies (Docker, Kubernetes).
• Scripting skills in Python, Bash, or similar.
• Experience in high-growth SaaS environments and building lab environments for technical validation.

Culture & Benefits

• Remote work option with office setup reimbursement.
• Competitive salary with potential bonuses and equity.
• Unlimited PTO, paid holidays, and sick leave.
• Health, vision, dental, life, short and long-term disability insurance.