Patient Success Specialist (Medtech)

TL;DR

Patient Success Specialist (Medtech): Providing guidance and support for patients regarding non-billing inquiries and test status with an accent on empathetic communication and seamless patient experience. Focus on managing inbound interactions, coordinating redraws, and utilizing Salesforce CRM to resolve patient concerns.

Location: Remote (Must be based in the US)

Salary: $24.46 - $30.58 per hour

Company

hirify.global is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

What you will do

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
• Assist patients with test status updates, portal login issues, and coordination of blood sample redraws.
• Manage inbound calls and live chats to deliver timely and effective assistance.
• Collaborate with cross-functional teams to resolve patient inquiries and concerns.
• Maintain accurate and detailed records of patient interactions using Salesforce CRM.
• Identify and escalate potential issues to ensure timely resolution and contribute to process improvements.

Requirements

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks with high attention to detail.
• Proficiency with Salesforce CRM and standard office applications.
• Empathy and a patient-centered approach to service.
• Must be based in the USA.

Nice to have

• Previous experience in customer service, healthcare, or related fields.
• Spanish-speaking proficiency.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and dependents.
• Free testing and fertility care benefits for employees and their immediate families.
• Pregnancy and baby bonding leave.
• 401k and commuter benefits.
• Inclusive workplace environment committed to diversity and equal opportunity.