Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Managing the post-sale client lifecycle for an AI-driven clinical research platform with an accent on driving product adoption and clinical workflow integration. Focus on bridging user feedback with product development, delivering high-impact training, and ensuring client success across European clinical and regulatory teams.

Location: Must be based in or able to work from Barcelona (Hybrid)

Company

hirify.global is a pioneering Healthtech company revolutionizing drug development through AI to accelerate medical advancements and improve patient outcomes.

What you will do

• Orchestrate the end-to-end post-sales journey, managing project implementation and client onboarding.
• Lead strategic kick-offs to align platform capabilities with client clinical and regulatory objectives.
• Deliver persona-led training for clinical, medical affairs, and regulatory teams.
• Analyze engagement data to proactively identify trends and intervene to prevent usage drops.
• Capture user insights to directly influence the product roadmap and clinical solution strategy.
• Collaborate with Sales and Technical teams to drive renewals and expansion opportunities.

Requirements

• 4+ years of experience in Customer Success, Implementation, or Clinical Operations.
• Industry experience in pharma, biotech, CROs, or clinical tech solutions.
• Excellent presentation skills in English (additional European languages are a plus).
• Strong analytical mindset for interpreting usage metrics and defining success plans.
• Willingness to travel regularly to client sites across Europe.
• Operational excellence and ability to thrive in a fast-growing startup environment.

Nice to have

• Strong understanding of clinical trial documents such as protocols, ICFs, IBs, and SAPs.
• Fluency in additional European languages.

Culture & Benefits

• Hybrid work model offering flexibility.
• Comprehensive private health coverage for physical and mental well-being.
• Company-sponsored gym membership.
• MacBook provided for all employees.
• Dynamic international team environment with regular company events.